Service Design
- Supplier Management
- Service Level Management
- Service Catalog Management
- Availability Management
There cannot be a healthy and successful business without clear mission, goals, vision and objectives and even the organizations having all these aspects clear, are struggling to ensure their services bring value, rely on business case and are customer oriented.
With this idea in mind, PureQuad has gathered an experienced team of consultants with various certifications in ITIL (foundation, practitioner, intermediate and expert) able to join your team, understand your business, your needs and more importantly your problems and design and embed a solution to maintaining your services through continuous review and improvement by proposing a clear road-map of adopting the ITIL set of approaches and best practices.
The IT Strategy & Consulting services encompass all of the ITIL processes and includes but is not limited to the following service offerings:
Service Transition
- Change Management
- Knowledge Management
- Release & Deployment Management
- Service Testing
- Configuration Management System
Service Operation
- Defect/Incident Management
- Event Management
- Problem Management
Implementing the ITIL framework in order to streamline your services and operations can be done in phases and the planned improvements will bring various visible benefits to your organization.
Greater customer satisfaction through a professional approach
Improved Return over Investment (ROI) in IT
Better reliability and quality of service
Reduced service cost by better and efficient utilization of resources
Support business change whilst maintaining a stable service environment
Manage business risk and service disruption or failure
Prevents redundancy of the work conducted
Greater visibility of IT costs and assets
Identifies weak areas and offers solutions to strengthen them
If you think your organization can benefit from adopting ITIL best practices